On the day we drove out of Minnesota for our much needed vacation, we decided to make one final trip to Caribou Coffee and the adjoining Panera Bread.
For those of you who are not in the Midwest, you’re probably wondering what Caribou Coffee is.
Caribou Coffee is angel’s tears in coffee form, put into your cup by someone who is really good at pretending to care about your day, with inches of sugary sludge and coffee strong enough to make you grow chest hair if you’re a woman, while not having the acidity that nasty ass Starbucks has. It’s on every corner in Minneapolis, and it’s found in North Dakota, Wisconsin, Iowa, Kansas and Missouri. Also Seoul, Korea. It is my favorite, and whenever I go home, I usually drop around $100 at Caribou coffee and I buy tons of coffee beans from them. Easily one pound of coffee beans a week. Because they are next to godliness.
And no, they did not pay me to say that. But if they sent me free coffee beans, I would not object. Hint hint Caribou Coffee.
Anyway, because the commissary on base stopped selling Caribou Coffee beans just before we left, I had to get my fix. So I drank far more coffee than I should. Every day. All day. It was awesome.
The day that we left, Alex went into Panera Bread to get us bagels for the road, and I got our coffee. We had this awesome little Asian woman make our coffee. I have no idea what her name was, but she was so funny and she made awesome coffee. Seriously Caribou, where do you find your employees?
When I came out, Alex was madder than hell.
“You won’t believe this,” he tells me, as he straps himself into the car, burning his tongue on the angel’s tears. “I asked a really cute little old lady if I was standing in the right line and she screamed at me that I wasn’t, then went to sit down.”
I shrugged. This was not uncommon for women in their eighties.
“After she sat down, she started to scream at this old man that nobody treats veterans with respect and that she can’t stand people who are rude to veterans and active duty military.”
I choked on my Turtle Mocha made of angel tears, trying not to laugh.
“Did you tell her that you’re technically a vet and currently active duty?”
He shook his head. “There was no point. She would have probably gotten mad at me. You know, because I’m a big dumb youngin’ who can’t figure out where the line is.”
He had a point. He then continued, “It’s so weird, every day we’ve been in Minnesota, we’ve had awesome customer service and everyone was friendly. Our last day here, an old woman screams at me and complains nobody is nice to military. What the fudge?”
So we ate our bagels and began our drive out of Minnesota, wishing we didn’t have to leave.
Have you ever been treatly really poorly for something completely stupid? What’s your worst customer service experience? Let me know in the comments!